Refunds and cancellation

Monthly seats

Suspend any time: cancel from your payment account and the subscription stops renewing. Access continues to the end of the period you have already paid for, and no further charges are made.

Seats can be added at any time. Reducing the number of seats takes effect at the next renewal.

Annual company licence

The licence renews once a year. Cancel before the renewal date to stop the following year’s invoice; access continues to the end of the current year.

A partial year is not refunded, because the licence covers your whole organization from the day it starts.

Unused purchases

If nobody has taken the knowledge check yet, contact us within 14 days of the purchase and we will refund it in full — company licence, monthly seats or one-time seats.

Once an employee has completed the check and a certificate has been issued, that seat is used and is not refundable.

Billing errors and duplicates

If you were charged twice, charged the wrong amount, or charged after a cancellation, contact us with the email address used at checkout and we will correct it. Duplicate charges are refunded in full.

How to request a refund

Send us the order email address, the organization domain and roughly when you paid, through the contact page. We reply within one business day and refunds go back to the original payment method, usually within five to ten business days of approval.